Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

As part of our buying and selling process, as soon as you make a purchase on France-Tendance.com, we collect some information from you. This includes your name, address, email address, and phone number. Your computer's Internet Protocol (IP) address is sent to us as soon as you browse France-Tendance.com. This allows us to obtain some details about the browser used and the operating system of the computer used. During email marketing, you may receive emails from France-Tendance.com, with your permission. These emails will relate to new products, updates, and current orders.

ARTICLE 2 – CONSENT

How do we obtain your consent? When you wish to do any of these things: complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, you must provide us with personal information. We therefore assume that we have received your consent to collect your information. However, we may ask for your consent more explicitly or give you the choice to refuse. This will happen if we need your personal information for marketing or other reasons. How do we withdraw your consent? At the stage of sending text messages, data is transmitted to our operator to send messages. The operator only comes into contact with the information to initiate a marketing campaign and send messages. To stop receiving messages, one solution is to reply to the message with STOP. The recipient who wishes to no longer receive them can also contact the email address contact@France-Tendance.com to be properly unsubscribed.

Once you have given your consent, you can always withdraw it. Therefore, if you no longer wish to be contacted or to have your information collected, you can let us know via contact@France-Tendance.com or by mail to Ecom-Web3, 60 rue François 1er, 75008 Paris, France.

ARTICLE 3 – DISCLOSURE

The publication of your personal information can only occur if the law requires us to do so or in the event that one of our General Conditions of Sale and Use is violated.

ARTICLE 4 – SHOPIFY

Shopify Inc. is the company that hosts France-Tendance.com. The commerce platform used to sell you France-Tendance.com services and products is provided by Shopify Inc. They store your various information in their storage system and database. The data is stored on a secure server protected by a firewall in their application. As soon as you make a purchase through a direct payment gateway, by trying to pay, your credit card information is stored by Shopify. This information is then encrypted according to the PCI-DSS standard. This is in fact, the data security standard established by the payment card industry. The storage period for data relating to your purchase extends until you finalize your order. Thus, when finalization is done, the data is deleted from the database. The various information used for your order passes through Shopify and payment processors. We therefore have no direct access to this information. The various direct payment gateways comply with the PCI-DSS standard, which stands for Payment Card Industry Data Security Standard. This security standard was developed by the five major card networks: Visa, MasterCard, American Express, Discover Card, and JCB. Its role is to ensure the secure processing of credit card data when you purchase from France-Tendance and its service providers. See Shopify's Terms of Service here for additional information.

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Overall, the various services are provided by the providers we use. Indeed, they will collect, use, and disclose your information as necessary to perform the services they provide to us. Payment processing is an example of these services provided. However, it should be noted that certain providers such as payment gateways and other payment transaction processes have their own privacy policies. These policies relate to the information we must provide to them for your purchase transactions on France-Tendance.com. To understand more about how providers will handle your personal information, we advise you to carefully read their privacy policies. For example, the privacy policies of the networks are at the following addresses: Visa here , American Express here , MasterCard here , JCB here , or Stripe here . Third-party providers and their facilities may be located in another jurisdiction (different from ours and yours). So, if you need the services of a provider for a transaction, you should consider its jurisdiction. Indeed, your data may be governed by the laws of the jurisdiction where the provider or its facilities are located. For example, if you are in Canada and the payment gateway handling your transaction is in the United States, the information used to complete the transaction may be subject to disclosure under United States legislation such as the Patriot Act. This Privacy Policy and the France-Tendance Terms of Service no longer govern you if you are in one of the following situations: you have left the France-Tendance website, you have been redirected to another website or to a third-party application for your payment.

Links:

By clicking on one of the links on our site, you may be directed away from France-Tendance.com. We cannot guarantee the privacy of these other sites. We therefore advise you to carefully read their privacy policies.

ARTICLE 6 – SECURITY

Our department takes great care to protect your personal information. We also use industry-leading practices to ensure your information is not inappropriately lost, misused, accessed, published, altered, or deleted. Credit card information is encrypted using SSL security protocol and stored with AES-256 encryption. This highest level of encryption ensures that no one can access your credit card number. Since no method of transmission over the Internet or electronic storage is 100% secure, we adhere to all PCI-DSS requirements and supplement these with other industry-recognized standards for added security.

We have listed below a list of cookies so you can choose which ones you want to allow. _session_id, Shopify uses this as a unique session identifier to store information specific to your session (referrer, landing page, etc.). _shopify_visit, it is used to save cookies for a period of 30 minutes after your last visit. After this period, no data is recorded in the database. France-Tendance.com's internal statistics tracking system uses this file to record the number of visits. _shopify_uniq, this is a file that expires at midnight the following day depending on the visitor's location. Indeed, it allows us to determine the number of visits to a store per unique customer. cart, this is a unique identifier that lasts 02 weeks to store information specific to your shopping cart. _secure_session_id is a unique session identifier. Storefront_digest is also a unique identifier. When the store has a password, it is indefinite. It is used to check the current visitor's access to the store.

ARTICLE 7 – AGE OF CONSENT

By using France-Tendance, you are of the age of majority in your country, state, or province of residence. You also give us your consent to allow a minor under your sponsorship to use France-Tendance.com.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

Our privacy policy is subject to change at any time, so you should review it frequently. Once changes are made and posted on the website, they will take effect immediately. When changes are made to the content of the policy, you will be notified so that you can learn more about what information we collect, how we use it, and under what circumstances we publish it, if necessary. If France-Tendance.com is acquired by or merged with another company, the new owners will have access to your information to allow us to continue offering you products.

ARTICLE 9 - SMS MARKETING

To receive our SMS notifications (for your order and abandoned cart reminders) or our SMS marketing offers, you must enter your phone number at checkout. You should then initiate a purchase and subscribe via our marketing subscription list, and your notifications will then be sent to you in a timely manner.

The marketing text messages you may receive cannot exceed 30 messages per month. To unsubscribe, you can reply with a single word: STOP. Before receiving text messages or using automations, it is necessary that you send your information (phone numbers and recipient names). To communicate the analysis and results of the campaign as well as the delivery status of the messages, the sending status and sometimes, if the purchase resulted in a sale to France-Tendance.com, we will store and use your data.

By using the link shortener in text messages, we are able to track whether the link has been clicked or not by collecting the information. From then on, we can use it to display the results in analytics. As soon as you decide to use a third-party service that is not within the scope of smsbump.com, you will be referred to their specific policies as third parties that you will have to accept. Smsbump.com is our text message operator, it represents the system we use for sending SMS (third-party link shortener, GA tracking, etc.).

Messages are sent by our message operator using the data we provide. The operator only receives the information during the initialization and messaging phase of a marketing campaign. When recipients no longer wish to receive messages, they must send a message with STOP as the response. They can also contact us via the email address contact@france-tendance.com to opt out, or by mail to the following address: Ecom-Web3, 60 rue François 1er, 75008 Paris, France.

We value your privacy and the information you agree to share regarding our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of the items you have added to your shopping cart, including when you have abandoned your order. This information is used to determine when to send shopping cart reminder messages via SMS.

QUESTIONS AND CONTACT INFORMATION

You can contact our Privacy Compliance Officer at contact@france-tendance.com or by mail if you wish to:

- Access, correct or delete personal information we hold about you
- File a complaint
- Have additional information